How can we help you create today?
At NewGen, we strive to make your digital experience as seamless as possible. Whether you’re preparing a kids' workbook for class, setting up your 2026 planner, or prepping a sublimation wrap for a client, we want to ensure you have everything you need to succeed.
Digital products can sometimes be tricky—from unzipping folders to accessing Canva templates—but don't worry, we’ve got your back. Most questions can be solved in seconds, and if not, our team is standing by to assist you personally.
Share your request or question below and our team will get back to you within 24 hours to help you stay creative
Frequently asked questions
Are any purchases final sale?
Yes. All digital product purchases arefinal salebecause files are delivered instantly and cannot be returned. Once your download link is sent, your order is consideredcomplete and non-refundable. Please review product descriptions carefully before purchasing, and contact us if you have any questions before checkout. We’re always here to help you choose the right digital download for your needs.
When will I get my order?
You will receive your digital productimmediately after checkout. A download link appears on the confirmation page and is also sent to your email within seconds. All wall art files, planners, and printables are deliveredinstantly, so you can access, save, and print your items anytime. If your email doesn’t arrive, check your spam folder or contact support and we’ll resend it right away.
How much does shipping cost?
There isno shipping costfor any order. All products on our website aredigital downloads, delivered instantly via email. You won’t receive physical items, and you won’t pay shipping or handling fees. Simply purchase, download, and print your files at home or through any professional print service.
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